FAQ

If you received a defective item, please contact us within 14 days of receiving the item to initiate the exchange process.

If you are dissatisfied with an item for any other reason, you may return it within 14 days of purchase for a full refund, minus the original shipping charges. Please note that you will be responsible for return shipping costs. Unfortunately, we cannot be held responsible for any packages that are lost or damaged in transit. To qualify for a full or partial refund (minus shipping charges), the item must be unused, unopened, and in its original, re-sellable condition, with all packaging materials included. Additionally, the original sales receipt must be provided with your return.

Please note that deodorant, soap, beauty products, jewellery, masks, and sale items are final sale.

Orders over $125 (before taxes and after any discounts or promotions) ship FREE. We offer $20 flat rate shipping for all other orders. 

Orders over $125 (before taxes and after any discounts or promotions) ship free. We offer $15 flat rate shipping for all other orders within British Columbia, $20 outside of BC. Shipping to the US has a false rat of $40 USD. International orders have a 20$ CAD flat rate shipping.We current use Canada Post and UP.

In-store pickup is available for all orders. We will contact you when your order is ready.